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Shipping & Returns
Shipping Policy
At Mystic Smoke Shop, we strive to process and ship your orders as quickly as possible. Please review the details below to better understand our shipping process.
Shipping Rates & Delivery
- Domestic Shipping: We offer standard shipping within the United States. Shipping rates are calculated at checkout based on your location and the weight of your order.
- Processing Time: Orders are typically processed within 1-3 business days.
- Delivery Time: Standard shipping typically takes 5-7 business days, depending on your location.
- International Shipping: We currently do not offer international shipping.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information so you can follow your packageβs journey to your doorstep.
Shipping Issues
If there are any issues with your shipment or delivery, please contact us at support@themysticsmokeshop.com, and we will do our best to assist you.
Returns Policy
We want you to be completely satisfied with your purchase from Mystic Smoke Shop. If youβre not happy with your order, our return policy is outlined below.
Returns
- Eligibility: Items must be unused, in their original packaging, and returned within 30 days of purchase to be eligible for a refund or exchange.
- Non-Returnable Items: For health and safety reasons, certain items such as opened smoking accessories, pipes, and vaporizers are non-returnable.
- Return Process: To initiate a return, please contact us at returns@themysticsmokeshop.com with your order number and the reason for the return. We will provide instructions on how to return your item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges
If you need to exchange an item for a different size or color, or if you received a defective or damaged product, please contact us at info@themysticsmokeshop.com.
Shipping Returns
- Customers are responsible for the shipping costs associated with returning items unless the product was damaged or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
If you have any questions or concerns regarding our Shipping and Returns Policy, feel free to reach out to us at support@themysticsmokeshop.com.